Airline Singapore Airlines. Singapore Airlines Airline contact details

We flew this route several times in order to spend a few days in Singapore, and then single ticket, but already with a “daughter” - “Silk Avia”, fly to Bali or Phuket.
This flight arrives in Moscow from the USA. The Boeing 777-300 carries on board half of the cabin passengers traveling from Moscow to Southeast Asia. The cabin is clean, all personal hygiene kits for a 12-hour flight are laid out in their places.
For four flights from Domodedovo, there were no flight delays even once, despite the winter travel time.
Sweet, fragile flight attendants, dressed in national Peranakan outfits, are ready to help you throw your 15-kilogram “carry-on luggage” into the overhead bin.
Even before takeoff, they will bring you the signature Singapore Sling. It should be noted that all requests are fulfilled clearly and with a sincere smile.
Sufficient legroom for my 185 cm height. Many modern films have been translated into Russian.
Delicious and varied hot dishes, metal cutlery. Wines and strong alcohol as a degestif upon your request.
Between meals they offer snacks - nuts, apples and even ice cream - you won't go hungry.
The toilets are constantly cleaned within 12 hours - nice.
During the flight, there is a change of personnel and you are served by cheerful and well-rested flight attendants.
Singapore Changi Airport is a different story...I would live here for several days without spending money on a hotel. Spa salons, massage chairs, a swimming pool, a butterfly and orchid garden, hundreds of restaurants with national cuisine- well, what else do you need?...They even have special booklets for navigation in this “city”.
Convenient site for purchasing tickets online and making " difficult route"The Moscow representative office is ready to help you, but the ticket is more expensive. You can immediately book a seat in the cabin and order special food without additional payment.
The company offers “its” hotels in Singapore at “special” prices and free group transfers (taxi in Singapore are surprisingly cheap), as well as a 50% discount on “double decker” tours around the city with a “hop on, hop off” system - it’s up to you .

What I don't like about them:
- The bad thing is that miles do not accumulate in economy class.
- When announcing discounts, the Company often lies when it announces the cost of the tariff. When you start ordering, it turns out that the price does not include fuel and airport taxes.
- A 12-hour flight to Southeast Asia is quite a long non-stop leg - you start to get tired. Lately We fly to the region via Qatar or Dubai: 6 hours from Moscow, 2-4 hours to “stretch your legs” and the next 6 hours - very convenient and not annoying!
I think they are perhaps the best Airline!

Airline Singapore Airlines, Singapore: fleet, routes, passenger reviews.

Singapore Airlines is the national carrier of Singapore and the largest airline in the country in terms of number of flights, fleet size and number of employees. For many who have flown with this airline, its service is associated with royal comfort. The company does not offer budget flights, and you will need to pay a considerable amount for a plane ticket. But the service you will receive on board will exceed all your expectations, regardless of the class you choose to fly. It is not for nothing that Singapore Airlines has been included in the limited number of the world's best air carriers for several years in a row.

Cooperation with many other airlines and airports around the world, as well as membership in the Star Alliance international alliance, gives Singapore Airlines great development prospects. The company was originally founded under the name Malayan Airways back in 1947. Air fleet The company includes only the most modern aircraft, the cabins of which are equipped in a non-standard way. Singapore Airlines passengers are offered not only traditional economy and business class seats, but also entire suites with a large chair-bed, reminiscent of comfortable hotel rooms.

Singapore Airlines has been one of the few best airlines in the world for several years in a row.

Flight geography

The home airport of Singapore's main airline is considered to be Changi Airport - the country's main airport and the main aviation hub in all of Asia. Most flights operate from here.

Singapore Airlines flies to more than 65 destinations on every continent. Most flights are carried out on South-East Asia, and also thanks to the successful location of the base airport, Singapore Airlines operates non-stop flights from Europe to Asia and Australia. Many who have flown with this company note the highest level of service on board. The company pays the greatest attention to this factor. Even for economy class flights, it is possible to book a seat in the so-called quiet zone - a separate compartment in the aircraft cabin, where passengers with children under 12 years of age are not allowed.

Singapore Airlines

Aircraft fleet

The aircraft used by the company are predominantly Airbus and Boeing different models, including the most modern modifications. In total the fleet consists of 100 aircraft, many cabins are divided into three classes: economy class, business class and first class. Transcontinental flights are provided with great comfort.

Singapore Airlines became the first to launch regular flights aircraft with two decks - Airbus A380.

Services on board

Singapore Airlines, despite the high cost of its tickets, does not seek to reduce comfort in order to reduce the cost of flights. Their motto is complete comfort on board, and the company's flights are truly designed for those who value convenience. By the way, Singapore Airlines recently became the second airline in the ranking of the most beautiful flight attendants on board, second only to Air France.

The airline's customers can count on a comfortable flight, relaxing in comfortable seats with a soft headrest, and watching their favorite entertainment programs on a custom 10-inch screen. Internet access is available for a small fee.

Passengers traveling with small children must request special accommodation in advance. baby food and a cradle for sleeping (for a child up to 14 kg). There are also limited quantities of baby hygiene products and feeding bottles on board the aircraft. The airline provides services to accompany minor children aged 5 to 12 years and people with disabilities. This service is paid and requires special documents. Women over 36 weeks of pregnancy are not allowed on board the plane. From the 28th week of pregnancy you must have a medical certificate.

You can carry 30 kg of luggage and 7 kg of hand luggage. Passengers with small children are allowed an additional 10 kg of luggage. When booking plane tickets, you can order special food(children's, vegetarian, gluten-free and more).

Business Class

Passengers in this class will be able to fly in comfortable, wide seats with plenty of personal space. You must order the main menu 24 hours before departure. There is a bar on board the plane where you can sit at a table and drink your favorite drink.

You can listen to music or watch a movie on the 15-inch personal screen. It is possible to connect to the Internet. You can take two pieces of hand luggage of 7 kg each on board the aircraft, and luggage compartment- 40 kg.

Loyalty program

The company's clients can become members of the PPS Club program and accumulate miles, which can be exchanged for tickets, services and much more.

Contact Information

Airline address: 2 Orchard Turn #04-05 ION Orchard Singapore 238801 (Above Orchard MRT station), Singapore; tel.: +65 6223 8888.

Address of the representative office in Russia: Moscow, Olimpiysky Prospekt, 14, Diamond Hall Business Center, 7th floor; tel.: +7 495 775 30 87.

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Indicate the route, travel date and number of passengers in the required fields. The system will select the option from the hundreds of airlines.

From the list, select the flight that suits you.

Enter your personal information - it is required to issue tickets. Tutu.ru transmits them only via a secure channel.

Pay for tickets with a bank card.

What does an e-ticket look like and where can I get it?

After paying on the website, a new entry will appear in the airline’s database - this is your electronic ticket.

Now all information about the flight will be stored by the carrier airline.

Modern air tickets are not issued in paper form.

You can see, print and take with you to the airport not the ticket itself, but the itinerary receipt. It has a number electronic ticket and all information about your flight.

Tutu.ru sends an itinerary receipt by email. We recommend to print it and take it with you to the airport.

It may be useful for passport control abroad, although you will only need your passport to board the plane.

How to return an e-ticket?

Ticket refund rules are determined by the airline. Usually than cheaper ticket, the less money you can get back.

To return the ticket as soon as possible contact with the operator.

To do this, you need to respond to the letter that you will receive after ordering tickets on the Tutu.ru website.

Please indicate “Ticket Return” in the subject line and briefly describe your situation. Our specialists will contact you.

The letter you receive after ordering will contain contacts of the partner agency through which the ticket was issued. You can contact him directly.

Singapore Airlines is one of the world leaders in air transportation. Together with the Singapore Girl, worldwide recognizable symbol, the airline provides high standards of service and provides passengers with ultra-comfortable flight conditions. Singapore Airlines, which celebrates its 70th anniversary in 2017, has one of the world's youngest fleets of 108 aircraft. passenger ships, and the airline’s route network, including SilkAir destinations, covers 103 destinations in 35 countries. Singapore Airlines operates regular flights from Moscow to Singapore 5 times a week (except Wednesdays and Sundays) and on May 30, 2017 opened regular flights from Moscow to Stockholm.

Interesting facts about the airline « Singapore Airlines»:
In 2017, Singapore Airlines celebrated its 70th anniversary
Singapore Airlines' route network (including flights of its subsidiary SilkAir) covers 103 destinations in 35 countries.
Singapore Airlines operates regular flights from Moscow to Singapore 5 times a week (except Wednesdays and Sundays)
On May 30, 2017, the airline also launched regular flights from Moscow to Stockholm, with a frequency of five flights per week
In November 2017, the airline unveiled a new, unique cabin interior on its Airbus A380 aircraft, redefining the premium travel experience.
See you soon with Singapore Airlines!

From Moscow to Asia from 34,000 rubles!

Booking: from 07/23/2019 to 08/11/2019

Travel dates: from 07/23/2019 to 06/15/2020

Special offer from Singapore Airlines Airlines.

Singapore Airlines to invest SGD50 million to upgrade lounges at Changi Airport

Singapore Airlines plans to invest more than SGD50 million in a major upgrade of the SilverKris and KrisFlyer Gold lounges at Terminal 3 at Changi Airport. Reconstruction will begin in August 2019 and is expected to be completed by mid-2021.

As part of the project, the total area and capacity of Singapore Airlines business lounges in Terminal 3 will increase by 30%. Guests will enjoy spacious open spaces, enhanced comfort amenities and a wide range of gastronomic offerings - all tailored to the needs and preferences of customers. Singapore Airlines hired designers from the architectural studio Hirsch Bedner Associates to work on the project, offering a fresh look at airport business lounges. By combining modern style with home comfort, they managed to create unique and elegant spaces, the interior of which seems to be timeless.

From Moscow to New Zealand from 80,000 rubles! Special offer from Singapore Airlines

Booking: from 06/22/2019 to 07/07/2019

Travel dates: from 22-06-2019 to 31-03-2020

New Zealand attracts tourists from all over the world with its unique nature. This distant country is unlike any other country in the world; the widely developed environmental movement here contributes to the preservation of all natural splendor in its original form, even near large cities.
New Zealand is a country where nature reigns supreme, so extreme sports enthusiasts and active tourists have a direct route here. Waterfalls and geysers, beaches and glaciers, hills and lakes - this is an incomplete list of its beauties.
Hurry up to take advantage of the special offer from Singapore Airlines!

From Moscow to Thailand from 35,000 rubles! Special offer from Singapore Airlines!

Booking: from 06/20/2019 to 07/07/2019

Travel dates: from 20-06-2019 to 31-03-2020

The Land of Smiles is an ideal place for mental relaxation! A special offer from Singapore Airlines, Thailand is waiting for you!

From Moscow to Australia from 71,000 rubles!

Booking: from 06/20/2019 to 07/07/2019

Travel dates: from 20-06-2019 to 31-03-2020

Australia is unique country, hospitable and extraordinary beautiful land, which stores true wealth, including rare natural phenomena, as well as amazing representatives of flora and fauna. The natural attractions of Australia amaze with their beauty. The untouched nature here contrasts with the most modern cities. Scuba diving and golf enthusiasts flock here from all over the world, and adventure lovers follow the routes of local pioneers again and again. In short, these lands are a real treasure for tourists from all over the world.
Treat yourself to a unique trip. Special offer from Singapore Airlines!

Singapore Airlines and Moscow Domodedovo Airport celebrate two years of flights on the Moscow – Stockholm route

Singapore Airlines and Moscow Domodedovo Airport are celebrating two years since the opening of regular flights on the route Singapore (SIN) - Moscow (DME) - Stockholm (ARN).

“We offer Russian passengers a convenient and comfortable way travel to Stockholm, as well as the opportunity to try the legendary service of Singapore Airlines. We are happy to celebrate the anniversary of this important event and sincerely thank our customers and partners for their full support,” said Biren Poh, Head of the Singapore Airlines Representative Office in Russia.

“We are glad that passengers highly appreciated new route and are increasingly choosing it for flights between Asia and Europe. This is a unique destination for the Moscow air hub, which, thanks to our partners from Singapore Airlines, increases the attractiveness of transfer flights through Domodedovo Airport. We are confident that the route has great potential for further increasing traffic volumes,” said Igor Borisov, director of Moscow Domodedovo Airport.

Since 2017, passenger traffic on the route has amounted to almost 86 thousand people. Flights to the Swedish capital are carried out on the innovative Airbus A350-900 aircraft five times a week, on Mondays, Tuesdays, Thursdays, Fridays and Saturdays.

Moscow Domodedovo Airport and Singapore Airlines have been cooperating since 2006. Over the entire period of partnership, the companies served 1.8 million passengers.

SIA Group's annual revenue reaches record SGD 16.3 billion

2018-2019 financial year

Despite the challenging market environment, the Group's operating profit for the financial year 2018/19 was a significant SGD 1.067 million (see Note 1). The Group achieved record revenues thanks to initiatives implemented as part of its transformation programme.
Even with operating profit declining by 31.1% (-SGD482 million) from SGD1,529 million last year (see Note 2), the Group performed financial results. The company managed to achieve strong results on the back of SGD1 billion (+25.1%) increase in expenses, mainly due to a 21.6% increase in fuel prices, as well as the absence of one-off income recorded last year (-SGD243 million ) (see Note 3).

Singapore Airlines once again named the best airline in the world by TripAdvisor

Singapore Airlines has been named the world's best airline by TripAdvisor's Travelers' Choice Award for the second year in a row.

“We are honored to once again win the prestigious title Best airline world,” commented Mr. Goh Choon Phong, CEO of Singapore Airlines. “We thank our passengers for their support, as well as the airline employees around the world who go above and beyond every day to provide travelers with an incredible flying experience.”

“Congratulations to Singapore Airlines on yet another Travelers' Choice Award win. This prestigious award recognizes travelers' favorite airlines based on reviews from our users around the world,” said Bryan Saltzburg, President of TripAdvisor Air Travel, Cruises and Road Travel. “This high rating from users pays tribute to the airline’s excellent service, unrivaled quality and high values. The Singapore Airlines team can be proud of the award, since when choosing an air carrier, many passengers prefer this particular airline.

The 2019 Airline of the Year winners at the Travellers' Choice Awards were selected based on reviews from travelers around the world. Particular attention was paid to such parameters as quality of service and customer satisfaction.

To determine the winners, TripAdvisor uses an algorithm that takes into account the quantity and quality of airline reviews and ratings over the past 12 months.

Singapore Airlines has launched direct ticket sales via Skyscanner using the NDC standard

Singapore Airlines announced the start of direct sales of tickets for the airline's flights for Russian passengers through the search and booking website Skyscanner flight tickets according to the new standard for the distribution of air services (New Distribution Capability, NDC). Flights can now be purchased on Skyscanner or mobile application directly, without having to go to the airline's official website to complete your booking.

NDC is a new industry standard for data exchange between airlines and online agents, developed by the International Association air transport. Thanks to NDC, any certified airline can sell tickets directly through metasearch engines, and they, in turn, receive the most complete information about the airline’s services in a standardized format. The NDC protocol is used within Skyscanner's Direct Booking solution, through which Singapore Airlines has been integrated.

NDC and Direct Booking technologies allow search engine users to compare not only the cost of air tickets, but also the entire range of offered various airlines services: detailed information about fares, flight exchange or cancellation, bonus miles, upgrade options and baggage allowances. Entering passport data and paying for selected air tickets is carried out directly on the portal or in the Skyscanner application. Since March 2019, Skyscanner also has a selection option available seats on board. Customer support (such as ticket refunds or exchanges) remains the responsibility of the airline.

Singapore Airlines has a third-highest level NDC certificate, which covers both proposal and order management. Thus, the airline has full control over how fares are offered, the booking process, payment and ticket issuance.

Mr. Biren Poh, Head of the Representative Office of Singapore Airlines in Russia, noted:
“Singapore Airlines is committed to providing exceptional service to passengers at every stage of interaction with the airline, including optimizing and simplifying the booking process through our collaboration with Skyscanner on the new NDC airline distribution standard. We will continue to develop partnerships with third-party air ticket sales channels, facilitating customer access to Singapore Airlines services.”

Igor Novikov, senior commercial manager at Skyscanner:

“Singapore Airlines' ticket sales complement the list of destinations and airlines available through Skyscanner's Direct Booking platform. Travelers will immediately see the entire range of airline fares and will be able to choose Additional services, including your seat, and complete your booking directly on Skyscanner without having to go to the airline's website. Our statistics confirm that this approach makes purchasing a ticket easier for travelers and increases efficiency for partners.”

The NDC agreement on cooperation between Singapore Airlines and the Skyscanner portal was concluded in May 2018. The partnership aims to provide airline customers with an easier and faster way to book flights through Skyscanner. Additional features will gradually appear on the portal in the near future.

SIA Group's revenue increased by SGD 265 million

FINANCIAL INDICATORS OF SIA Group

III quarter of the 2018-2019 financial year

Group revenue increased by SGD265 million (+6.5%) year-on-year to SGD4,342 million, primarily driven by higher traffic revenue (+SGD248 million) driven by increased passenger demand (+SGD245 million or 7.7%).

The Group's passenger traffic grew by 8%, which exceeded capacity growth and contributed to an improvement in load factor by 0.9% to 83%. Revenue per seat-kilometre increased by 1.3% as a result of the Group's transformation programme.

Revenue from cargo transportation remained at the level of last year (+3 million SGD or 0.5%). The results of the third quarter were affected by an increase in the yield rate by 3.4% on the one hand and a decrease in the volume of transported cargo on the other (-2.8%). The Group's engineering division demonstrated revenue growth of SGD 16 million (+14.2%), primarily due to an increase in the volume of routine aircraft maintenance.

Group expenses increased by SGD331 million (+9.1%) to SGD3,954 million mainly due to an increase in net fuel costs (+SGD227 million or +22.2%). The Group's fuel costs excluding hedging increased by SGD285 million, mainly due to an increase in average fuel costs of US$16 per barrel (+21.1%). At the same time, the Group received higher income from hedging compared to last year (+SGD 58 million or +131.6%).

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Among the many air carriers in the world, the world's largest air carrier, Singapore Airlines, is deservedly considered one of the most popular and popular among passengers. official website of the company - www.singaporeair.com. The reason for the popularity of the well-known air carrier can be explained by its excellent work, constant care for its customers, and provision of exceptionally high-quality services. These are the moments that grateful passengers celebrate in the form of positive feedback, which can be viewed by everyone without exception when visiting the discussion forum. In addition to the forum, everyone will be able to get acquainted with both passenger reviews and advantageous offers by visiting the official website in Russian of Singapore Airlines.

The world-famous airline began its development history in the 50s of the last century. It only took a couple of decades for the airline to gain the trust and respect of numerous customers who were able to appreciate the quality of the services provided and the respectful attitude of the service personnel.

The airline, of course, did not stop at its achievements, defining for itself the most basic goals - to increase the level of service to all customers without exception and to replenish its own aircraft fleet with modern, high-quality airliners. With maximum effort and effort, everything planned was brought into reality, because it is not for nothing that many competing companies consider this particular air carrier an ideal model for so-called imitation.

At the beginning of its career, the airline served only three air routes under the name Malayan Airways. Aircraft from the Singapore air terminal served passengers in the following areas:

• Ipog;
• Lumpur;
• Penang.

Rapid growth and development helped the airline not only increase the number of destinations, but also replenish its own aircraft fleet with more modern ones. aircraft. In the early 60s, the airline received a new name Malaysia-Singapore Airlines, as the Malaysian Federation decided to withdraw from the general membership. And in the 70s of the last century, the airline was divided into two independent companies - Singapore Airlines and Malaysian Airline, since the leadership of Singapore and Malaysia could not find a compromise on some issues. It is this period that is generally considered to be the beginning of the development of the world famous airline Singapore Airlines. According to analysts, several factors helped Singapore Airlines achieve such success:

• coherence of work activities;
• staff consisting only of highly qualified professionals;
• constant care for our clients;
• using exclusively high quality air technology, which undergoes a thorough technical check before departure on each flight.

It was these moments, as well as the implementation of bold initiatives, that helped the airline take a leading position in the global aviation industry.
The main air berth of the airline is located in Singapore, operating under the name “Changi”. It was this air hub that several years ago was deservedly recognized as the best in the whole world. The convenient location of the base air berth allows the air carrier to serve non-stop flights to Australian continent from European countries and to countries located in Southeast Asia.

Home page of the official website

Company fleet

Currently, Singapore Airlines' fleet includes more than 100 models of the most modern airliners. All aircraft, without exception, are equipped with state-of-the-art technical systems and instruments, thanks to which air travel is carried out with maximum safety for passengers. In the cabin, clients are comfortably seated in modern, soft chairs; the interior is chosen in such a way that they can relax and calmly overcome even the longest flight. Currently, the air carrier operates flights on the following models of wide-body aircraft:

• Airbus A 340-500 and 330-900;
• Boeing 777-300 and 777-200;
• In the near future, management plans to replenish the fleet with Airbuses A 350-900 and A 380-800.

The average age of aircraft in operation does not exceed 7 years.

Airline contact details

Currently post general director occupied by Chu Chun Seng, the phone number of Singapore Airlines in Moscow is +7 495 363 3062. It works around the clock and will help customers get an answer to any question they have, both regarding the work of the air carrier and the cost of air travel.

The representative office of Singapore Airlines in Moscow is located at the Domodedovo International Air Pier in office 3/31. The office in Moscow operates at the address - Olimpiysky Avenue, 17, on the 7th floor.

As we previously noted, the official website in Russian of Singapore Airlines will help visitors obtain information about:

• special, beneficial offers and promotions for customers;
• online registration;
• booking a ticket for the desired flight;
• renting a car in advance upon arrival in another country or a hotel room;
• convenient purchase of air tickets at an affordable price.

In addition to these questions, site visitors can easily find out the following:

• in what classes passengers are served;
• what are the allowances for baggage and personal belongings;
• how check-in for a flight is carried out at the airport;
• what Changi Airport is and what services arriving tourists will be able to receive there;
• what services are provided on board airliners.

Singapore Airlines flight attendants

Moreover, by visiting the airline’s website at a convenient time, passengers will be able not only to book a ticket for the desired flight in convenience and comfort, but also to choose the most comfortable spot in the cabin. You can pay for your purchase either in cash via courier or by bank transfer. Of course, everyone must decide for themselves whether to use or refuse the services of the air carrier Singapore Airlines individually, weighing all the pros and cons. Well, if you decide to use the services, you should definitely leave your own review so that other users can evaluate the quality of the services provided using a real example.

To appreciate the comfort that the company provides, watch the video below. Even though it's on English language, it provides enough visual information. The video shows Singapore Airlines economy class.

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