Cheap airline tickets Utair. Utair Light tariff without luggage - what is it? What does this mean for you if you decide to use the services of UTair airline? What does a cloudless flight to UTair mean?
Of course, the innovation is based not only on concern for business travelers and business travelers. In this time of economic downturn, everyone is counting money.
Light without luggage (Utair) significantly reduces the price of a ticket while maintaining the quality of service.
It turns out, It’s good for the passenger and there are fewer headaches for the company with the transportation and safety of luggage, which every now and then tends to get lost.
Let's take a closer look.
Pitfalls of a baggage-free fare
We have already said about the main advantage of Light - price. But that's not all - it has limitations that you need to know about so as not to get into trouble.
“Light” cannot be changed to another. If you have chosen it and booked tickets specifically for it, baggage-free, then be prepared to travel with 10 kg of hand luggage and some things that are included in the list of things allowed to be carried into the aircraft cabin - such as small electronics, an umbrella, a handbag, magazine. There are no changes to the reservation.
“Light” cannot be returned either.. It is completely non-refundable.
2 pros and 3 cons
Advantages of "Light":
- The cheapest option in economy class.
- Allows you to select your seat on board the aircraft.
Minuses:
- Non-refundable.
- Non-exchangeable (changes to the ticket are subject to a fee).
- Only 25% miles are awarded.
With a choice between baggage and baggage-free tariff plans It’s better to decide in advance at the time of booking.
If you decide to “weight” the Light with a suitcase at the airport, you will have to pay 2,000 rubles (for long-haul flights lasting over 7 hours - 3,000 rubles). With a transfer – a thousand plus the indicated amounts.
Also, those who have chosen this tariff are deprived of the opportunity that UTair introduced on April 1 of this year - free transportation of sports equipment. It is only for those flying at a baggage rate that includes free baggage allowance.
Travel light
Also for those traveling on a baggage-free fare plan It is worth familiarizing yourself with the rules for carrying hand luggage in more detail.. After all, only the passenger has the right to it.
So, what is included in hand luggage:
- things that do not pose a danger to the aircraft and its passengers are allowed. Nothing explosive, flammable, toxic, piercing or cutting;
- Liquids in large containers are prohibited. Exceptions are only for children's and diabetic food, as well as for blow-free alcohol. But in this case, the alcohol must be in intact store packaging;
- weight limit – no more than 10 kilograms;
- size restrictions. The bag must be no larger than 115 cm in three dimensions to fit under an airplane seat.
In addition to your luggage you can take small electronics - phone, laptop, photo-video camera... There is no need to weigh them. They are fragile and valuable, and therefore, according to the rules of the UTair baggage plan, they are not checked in.
Where does Light fly?
11 destinations from Moscow: to Vladikavkaz, Kazan, Mineralnye Vody, Kaliningrad, Rostov-on-Don, Samara, Nazran, Tyumen, Sochi, Ufa, Chelyabinsk.
But the new product turned out to be very popular, and already on April 1 of this year UTair has new luggage-free products on all routes.
You can only buy a ticket from the airline - on the website or at its official representative offices.
You can understand the popularity of luggage-free travel - it really allows you to save up to fifteen hundred (depending on the destination). It happens that there are more.
According to reviews from a UTair passenger flying from Moscow to Rostov, savings from Light amounted to 1660 rubles. This is the difference in cost.
What follows from all this? You should fly! A When choosing a tariff plan, decide for yourself who you are: poor or thrifty.
And keep in mind the famous saying about the miser who pays twice.
Source: Agency "AviaPort"
In a growing market
The largest Russian airlines - Aeroflot, Rossiya, S7 Airlines, Pobeda, Ural Airlines - cooperate on voluntary passenger insurance programs with Alfastrakhovanie OJSC. Rather, the exception to the rule is UTair airline, which is developing partnership sales with the Surgutneftegaz Insurance Company. Alfa Insurance's sales channels include not only airlines. “The company is developing online sales in partnership with airlines and the largest online travel agencies, selling through their websites insurance against loss of travel, loss and damage to luggage, flight cancellations and travel insurance,” explain representatives of the insurer.
According to the insurance company, the Russian voluntary insurance market as a whole is growing. “Sales through online travel agencies (OTAs) increased by 32%, through airlines - by 30%. At the same time, the reduction in direct offline sales through, for example, cash registers in 2016 reaches 20-30%,” Alfastrakhovanie commented on the situation. “On average, according to the insurer, 15-30% of passengers who book tickets online pay attention to insurance products,” they state.
There are several growth factors. The first is associated with a “one-time” redistribution of clients in 2016 between the segments of organized and independent tourism - due to the inability to buy a tour to Turkey and Egypt, many chose Sochi and Crimea for their vacation,” and in domestic Russian destinations the share of independent travelers is much higher. The other two are due to "an increase in the share of own sales for most airlines in 2016" and the continuing flow of buyers online. However, it is necessary to take into account that some of the growth in sales through airline channels is associated with the redistribution of passenger traffic "Transaero" (it did not cooperate with Alfastrakhovanie OJSC - " AviaPort") between other industry players.
As for forecasts, next year, Alfastrakhovanie expects, “if there are no new shocks at the macroeconomic level and in the tourism industry,” there will be positive dynamics in affiliate online sales.
You won't earn much, but you won't lose much either.
Market participants do not comment on the financial performance of their partner sales, citing the confidentiality of information. Alfastrakhovanie noted that they are bound by agreements with carriers. “From a financial point of view, this business is not very noticeable for airlines, since the share of income from the sale of insurance products in the total revenue of carriers is very small, amounting to only a fraction of a percent. For OTAs, whose business consists only of selling tickets, hotels and other travel services, insurance products play a much larger role,” the insurer shares his observations.
Product line
Alfastrakhovanie offers passengers of its partners several products: trip cancellation insurance, insurance against lost luggage and insurance against missing a connecting flight. Insurance products are bought mainly by “people who freely navigate the ocean of the Internet, who know how to independently find the best for their journey,” this is how Kirill Tikhonov, head of the online affiliate sales department at Alfastrakhovanie, characterizes his audience. “Over 95% of insurance products for passengers cover risks associated with the traveler’s concern for his life, his time and money. The main drivers for clients purchasing insurance coverage at the time a traveler purchases services is the desire to protect their flight, luggage, and to gain confidence in payments in the event of a flight delay, cancellation, or trip cancellation for personal reasons,” he explains.
According to K. Tikhonov, surveys conducted by the company show that more than 75% of passengers purchase flight insurance consciously, clearly understanding the value of the benefits and benefits received. “The times when people did not read the terms and conditions of insurance are gone. Our client is selective and demanding in terms of insurance products and payment terms,” says the manager.
Representatives of the Surgutneftegaz Insurance Company did not respond to a request asking for details about their food basket. According to information on the website of the aviation and insurance companies, the project is called “Cloudless Flight” - the service only includes additional accident insurance.
Tariff "insurance"
You can now purchase additional insurance products when purchasing a ticket on the website of all major Russian carriers. The same functionality, of course, is offered to the OTA client, but the volume of sales of insurance products through ticket booking systems on airline websites is growing, while the OTA market share is declining - this is a general trend in the industry, according to AlfaStrakhovanie. “Airlines entered the online market a little later and are now rapidly gaining their place in this sector, developing the functionality and interfaces of their websites, optimizing relationships with agents. OTAs, being a priori more flexible structures, are trying to achieve success in terms of customer service and are expanding the list of additional services provided to customers - the same insurance, for example,” says K. Tikhonov. “This is a mutually enriching competition, in which the client will always be the winner,” he states.
On the websites of five Russian airlines (“Aeroflot”, “Pobeda”, “Ural Airlines”, “VIM-Avia”, S7 Airlines, “UTair” - their widgets were examined by AviaPort) when purchasing a ticket, a special label is placed by default, meaning that the passenger agrees to their purchase. The mark can be removed, the mechanisms are designed differently for different players.
All carriers, except Aeroflot, which has integrated a widget on the payment page, sell insurance services at the stage prior to payment for travel. On the S7 Airlines website, the widget design is unusual - the passenger does not need to remove the tag, but delete the service by clicking on the “trash” icon on the right side of the screen. It is worth noting that S7 offers its passengers three packages to choose from, the cost of which varies from 199 to 710 rubles. The packages differ in the amount of possible insurance payments; by default, the cheapest one is selected - for 199 rubles.
K. Tikhonov says that the design of the corresponding widgets is always determined by the partner - be it an airline or an online travel agency. “This is always their patrimony,” says K. Tikhonov, “an opportunity to show their best qualities as industry professionals. We always help our partners build the most convenient and, therefore, maximum conversion functionality, using our extensive and definitely unique experience in launching more than 50 online travel projects,” he concludes.
Voluntary-non-forced
It is necessary to separate compulsory insurance and voluntary insurance, the conditions for the purchase of which are accepted at the discretion of the buyer, lawyers remind and ask to carefully read the conditions for purchasing air tickets. There are also mechanisms that allow the passenger to refuse a purchase after payment, says Natalya Bokova, lawyer at the Kazakov and Partners law firm. “If it so happens that the ticket has already been purchased, but insurance is not needed, the client has the right to write an application to refuse this service with a refund, and it is necessary to write to both the insurance company and the company that sells the tickets,” - explains N. Bokova.
Let us recall that at the beginning of the year a decision was made by the Central Bank of Russia indicating that the client has the right to refuse purchased voluntary insurance within five working days from the moment of signing the contract (that is, from the moment of purchasing the air ticket). However, the passenger will no longer be able to return his money after transportation, since the contract has entered into force.
However, Alfastrakhovanie claims that the company and its partners have resorted to a similar return practice before: the passenger, in the event of an unknowing purchase of a product, is given time to think it over again.
Hand luggage
When flying in economy class, you are allowed to carry a bag up to 10 kilograms into the cabin. If you choose the Business tariff, you can take two pieces of luggage of 10 kilograms each. The permissible size of things is 55x40x20 centimeters.
Checked baggage
The width, length and height of items cannot exceed 203 centimeters.
- Tariff “Light”, Economy - 1 piece up to 10 kg, no more than 55x40x20 cm;
- Business - 2 pieces up to 10 kg each, no more than 55x40x20 cm.
Excess baggage
An additional seat on a direct flight within Russia will cost 2,500 rubles, on a transfer flight - 5,000. On international routes, price tags are 50 or 100 euros, respectively. The same prices apply if luggage weighs 23 kilograms, but does not reach 30 kilograms. For a suitcase from 30 to 50 kilograms you will have to pay 5,000 rubles on a direct flight and 10,000 on a connecting flight. On lines abroad it will be 100 or 200 €.
For items exceeding the dimensions, they will ask for 2,500 rubles on a direct flight and 5,000 on a flight with a transfer. And on international routes - 50 or 100 euros.
The exception includes intra-district routes through the territory of KHMAO-YUGRA. For every extra kilogram you will have to add 2% of the passenger fare.
For exceeding the size of items, you will be asked to pay 2,500 (direct flights) or 5,000 (transfer) rubles when flying within the Russian Federation, and 50 or 100 euros on international flights.
Flying with children Utair
A ticket for a child under two years old is provided only with a separate seat; it can be purchased with a 25% discount on the fare chosen by an adult passenger.
Baggage for a child under 2 years old:
- One piece of luggage up to 10 kg is free, the same applies to hand luggage
- One piece of luggage up to 10 kg is free, the same applies to hand luggage.
Utair airline tickets for a child from 2 to 12 years old
A 25% discount is provided on the fare chosen by an adult passenger. Baggage in accordance with the tariff.
The Surgutneftegas Insurance Company and UTair Aviation OJSC have launched a joint project for additional passenger insurance on the website www.utair.ru.
Developing electronic sales, UTair offers its passengers additional services through a convenient website interface. In order to issue an insurance policy, the passenger just needs to make the appropriate mark when booking a ticket on the website. The policy and the electronic ticket itself will be sent to the email address specified by the passenger.
The purchased policy provides insurance protection in the amount of 200 thousand rubles. not only during the flight, but also during the journey from home to the airport. When purchasing a one-way ticket, the cost of the policy is 200 rubles, when purchasing round-trip tickets - 400 rubles.
Insurance Company "Surgutneftegas" is a universal insurance company, dating back to 1996. Included in the TOP-30 leaders of the Russian insurance market in terms of premiums. It occupies one of the leading positions among the largest insurance companies in the Urals, Western Siberia, and Tyumen region. The rating agency "Expert RA" confirmed the "Very high level of reliability" - class A+.
UTair Airlines is one of the three largest passenger air carriers in Russia, the Baltic countries, and the CIS and has the largest developed route network in the Russian Federation, which covers 90% of the country's population. The aircraft of the UTair group of companies operate more than 300 passenger flights per day, and, according to the business plan, in 2012 they will transport more than 10 million passengers.
