Book a Russian Railways train ticket by phone. Train tickets

24.04.2020

We know that you are a business and successful person, you value every minute! We respect your principles and know how to value your time!

We work quickly - our 24-hour telephone service for ordering train tickets always finds the most optimal travel option for the client.

Call us at any time - and you will get the train ticket you need for Russia or Europe as quickly as possible. We deliver tickets to your home or office.

Our specialists will book or buy a railway ticket for absolutely all directions, according to the most simplified scheme.

5 steps to order a train ticket by phone:

Call and indicate the direction and date of departure
Decide on the train, carriage and location
Provide the names and passport details of passengers
Pay for your ticket in a way convenient for you
Receive your ticket by courier or by mail

By calling us, you will receive inexpensive urgent or advance train tickets. Our railway communications agency has the most up-to-date information on tariffs and availability. We take full financial responsibility for our activities and guarantee you high-quality ordering and delivery service.

Our dispatchers work quickly and professionally. You will receive clear information about trains available for the scheduled date, prices, and locations. We work with individuals and corporate clients. We deliver tickets in Moscow and St. Petersburg by couriers, and in the regions by mail.

Payment methods for train tickets:

Cash payment via courier
Cashless payments
Online payment using Internet banking convenient for you

When ordering a train ticket from us you get undeniable advantages:

Our long-standing cooperation with Russian Railways guarantees absolute order reliability. Due to direct connections, we have the most up-to-date information about flight schedules, seat availability and the price of railway tickets - the database is updated every minute
We do not use the services of intermediaries! Therefore, train tickets with us will be inexpensive. No additional service fees, no overpayments!
We have no queues - our railway telephone ticket office has a multi-channel telephone line - you always get to a free one
The 24-hour telephone line and couriers will allow you to receive a ticket at any time
Choose any route, date, carriage and place - vary and compare at your discretion, our dispatchers will accept any of your decisions
The procedure for ordering train tickets via telephone has been simplified as much as possible
Tickets in any direction - across Russia, the CIS, the Baltics and throughout Europe - round trip, cross-border and domestic. At your service are tickets for high-speed train"Sapsan" and other branded comfortable trains Russian Railways
We work with corporate clients, organize train tickets for business trips and group tourism

Hello, friends! Not long ago I needed to urgently travel from Moscow to Voronezh. There was simply little time. And I risked breaking the old tradition (I always bought tickets only at the box office railway station) and book a train ticket online.

Booking procedure train tickets via the Internet, their purchase and receipt includes several stages. I will describe everything in order and tell you how I did it.

What is an electronic ticket?

First of all, a little about what it is - e-ticket(or e-ticket).

This is the same ticket as a regular travel document, but in electronic format, confirming that a transportation agreement has been concluded between the passenger and the railway company. Main difference electronic ticket the fact that it is not issued on paper and all information about it is stored in the carrier’s database.

So, in order to buy an electronic train ticket, we need a computer, the Internet, a bank card, passport data and, perhaps, a printer (the latter is desirable, but not necessary). Next, we perform a few simple steps... And we get the desired result, namely, an electronic train ticket.

Step 1. Registration on the Russian Railways website

Naturally, before you start buying a ticket, you need to register on the Russian Railways website.

Ticket.rzd.ru – The official website of Russian Railways, designed for ordering and purchasing train tickets online.

We go to this site and register. To do this, fill out a form in which you indicate your login, password, personal data (last name, first name, patronymic), telephone number, your email address, age and gender.

After completing registration, you can then log in to the site using your username and password.

After this we move on to the next stage.

Step 2. Select route and date

Go to the “Purchase tickets” section. We enter the departure station and destination station into the proposed form.

You don't have to enter the full name of the stations, since the station search directory contains a complete list of them.

Since we can order an electronic ticket 45 days in advance, we find the desired date in this interval, select the date and click the “buy” button.

From the presented number of options, we choose the train that suits us in all respects (departure time, travel time, ticket price, availability of seats, arrival time).

The route we have chosen appears on the screen, indicating the categories of cars.

The table provides information on the availability of free seats and their cost for each type of carriage and class of service.

Of all the types of cars presented, you need to choose the most suitable option.

I needed econom-class train, which would have a sufficient number of lower shelves (since this was very important for me).

And, in order to finally make my choice, I looked at the seat diagram in the selected carriage.

I chose a reserved seat carriage, which had only 2 free lower seats, since there wasn’t much to choose from (I bought tickets two days before departure), with payment for bed linen and indicating the boundaries of the desired seats.

I think that if tickets were booked in advance, there would be much more choice.

Step 5. Enter passenger information

On the same page you need to indicate your personal data (last name, first name, patronymic) and enter your passport details.

The passport number is entered without spaces.

If you need multiple tickets, you can order tickets for up to 3 more people in the “passenger information” table, not including you. To do this, click on the “Add” button and fill out all the fields.

Fill out information about children in the same way. Only when entering data on a birth certificate, the first letter is always Latin, then you type the text in Cyrillic. The fare is also indicated here - full, child without a seat, child.

Step 6. Passenger data verification

We check whether the passenger data (passport details, last name, first name, patronymic), train information and departure date are entered correctly.

A check mark is placed at the bottom indicating that the passenger is familiar with the rules for issuing, paying and returning a travel document.

Step 7. Checking the order

Before completing the order and paying for it, we check again and confirm all the information and correctness of filling. After payment for the order, no changes can be made. We are shown the amount to pay and the seat number. If everything is satisfactory, the order must be paid within 10 minutes.

How to pay for an e-ticket?

I did this using bank card MasterCard. You can also use cards such as Visa, Visa Electron, Maestro.

Payment is made through the TransCreditBank payment gateway. To do this, you need to enter the bank card details in the form provided within 10 minutes: the name of the card owner in Latin, card number, card expiration date. This information can be found on the front of your card.

On the back side there is a three-digit card authentication code on the white stripe (CVV2 for Visa bank cards and CVC2 for MasterCard cards). This code is also entered in the appropriate field. If the card does not have such numbers, then you cannot pay with such a card. We confirm, and after that a message comes saying that the payment was successful.

I paid with a Sberbank card, so the bank asked me to request a one-time password for authorization.

And after receiving the password, payment confirmation is sent to your phone.

How to get an e-ticket?

After payment, the order appears in the “my orders” column. You can see it there, open it, print the order form, and also copy it to your tablet or mobile phone or write down the order number, consisting of 14 digits.

Without this number you will not be able to register ticket, since the order form itself does not give the right to travel. It requires a boarding pass, which can be obtained electronically if you pass electronic registration.

But not all trains allow you to register electronically when purchasing a ticket online. In this case, you need to exchange the electronic ticket control coupon for travel documents. You can do this at the self-service terminal or at the ticket office about 30-60 minutes before the train departs.

I used the first method and issued my boarding pass electronically. In practice, this means that when boarding the train, I only had to show the conductor my passport, which I used to purchase the ticket.

We are pleased to announce that we are launching a new service in test mode - train ticket reservation.

Usually, when paying online, you have 15 minutes to decide whether to buy a train ticket. There is no way to book seats on trains in advance and then adjust your plans. This is especially inconvenient in the summer, when all tickets are sold out as soon as they go on sale 45-60 days before the train departs. In addition, dynamic pricing is now practiced: the closer to the departure date you buy a ticket, the more expensive it is. We want our clients to be able to order a ticket even when they are unable to pay for it immediately.

Reserving tickets allows you to defer payment for up to 3 days(depending on departure time). By purchasing a ticket for all trains marked with a special icon, you can take advantage of this opportunity. You will only need to decide how you plan to pay for the ticket in the future - by bank card, electronic money or cash. Read more about available methods payment can be read .

How to apply

You choose which ticket you want to buy. Train, carriage, location.
Enter the passenger's details (full name, date and place of birth, document number for which the ticket is issued).
Check the “Reserve ticket” box and select a payment method.
Provide information to receive your order (phone, e-mail).
Our operator may call you back within half an hour to confirm your reservation.

What is the price

Reservation is a paid service. An additional 200 rubles will be included in the bill. If your plans change, you don't have to buy your ticket - you won't have to pay anything.

Temporary restrictions

This is a completely new service for Russia, so for now it is working in test mode:

Ticket reservations are possible from 10 a.m. to 7 p.m. Moscow time;
The service is available for trains traveling only within Russia;
When a ticket is delivered by courier, reservations are not possible.

At the end of the trial period, we will remove restrictions and you will be able to reserve tickets whenever it suits you.

Millions of people in our country use by rail. Many people are faced with a situation where there are no tickets at the box office for a specific date and time. the desired route. What should they do? The article talks about how to book a train ticket via the Internet, telephone and other methods.

general information

Gone are the days when Russians spent their time and energy standing in line for hours at station ticket offices to purchase or book a train ticket. We live in an era of developed information technology, when you can buy goods and pay for services without leaving your home. All you need to do is go to the desired Internet resource and make a few mouse clicks. Online booking is a useful and convenient service that saves time and nerves. The main thing is to decide on the departure date, route and suitable type of carriage.

Are you going to visit relatives in another city soon? Or are you on a business trip? Then you need to think about buying a ticket in advance. The best thing to do is to book it. You can do this in one of three ways:

1. On the Internet. How to book a ticket for the Russian Railways train? Go to the official website of the company, study information about routes and trains. Then you can start filling out a special form.

2. By phone. You dial the number and talk to the operator. To book a ticket, he will ask you for your passport details, departure date and route.

3. At the cash register and office. Don't trust the procedure for booking a ticket by phone or online? Then you can do it the traditional way. Go to the ticket office to book a ticket for the Russian Railways train. Another option is to visit the nearest company office.

Booking tickets by phone

Don't have time to checkout? You shouldn't worry about it. You can book your train ticket in another way. A phone and a few free minutes are all you need. How to make a reservation? Now we will share the necessary information.

Since January 2014, Russians can book tickets by phone. This service is available to people living in all regions of the Russian Federation. The Russian Railways information and service center operates 24 hours a day. You can reach the operator at 8-800-775-00-00. You need to provide your passport details and travel route. If tickets were booked by phone, then the cost will be added service fee. It is insignificant.

Within 24 hours from the moment of reservation, the passenger must contact the railway ticket office to receive travel documents printed on a special form. There are two payment options - by bank card and cash.

How to purchase an e-ticket

First you need to understand what it is. An electronic ticket (in the West it is called an e-ticket) is a modern travel document. It is necessary to confirm the agreement between the carrier company and the passenger. Unlike regular ticket its registration is carried out not on paper, but on electronic media. And all information automatically enters the carrier’s database. How to book a train ticket online?

1. Go to the official website of Russian Railways. Let's register. This procedure will take just a few minutes. After that, go to the site again by entering your username and password.

2. We are interested in the “Purchase of tickets” section. Click on it. After a couple of seconds, the screen will appear special form. How to book a train ticket? To begin, enter full names stations. Then we select a train that suits us in all respects (ticket cost, travel time, type of carriage, departure and arrival dates).

3. On the same page you need to enter your passport details. If someone else is traveling with you, then information about this person must be entered in a separate form, where it says “Passenger No. 2”.

4. Before submitting the order and proceeding with payment, you must check the correctness of the entered data. We also look at columns with information about the train and departure date. If you agree with the terms of payment and ticket return, please check the box at the bottom of the form. We send the order.

5. Once you have paid for the e-ticket, no changes can be made. When the order is sent to the operator, a small form appears on the screen. It indicates the seat number in the carriage and the amount. If you agree with everything, you must make a money transfer within 10 minutes.

Payment options

Do you want to purchase an electronic ticket on the Russian Railways website? Well, great choice. Maestro, MasterCard, and Electron bank cards are accepted for payment. Therefore, be careful.

The transfer is carried out through the TransCreditBank payment gateway. A special form appears on the screen into which the card details (owner's name, number and expiration date) are entered. You need to fill it out in 10 minutes. After sending the data, a message is sent notifying you that the money has been transferred successfully.

Rules for obtaining an electronic ticket

After payment is made, information about the order appears in the “My Orders” column. There is a special form there that you can print out if you wish. Be sure to write down your 14-digit order number. Without it, you will not be able to issue a ticket. After all, the form itself is not a travel document.

When boarding the train, it is enough to present to the conductor your passport, the number of which was indicated when purchasing the electronic ticket. But to be on the safe side, you can print it out.

Finally

We talked about how to book a train ticket in various ways. Which one is more convenient and simpler is up to you to decide. We wish you a safe journey!