Transport company "airplane" - passengers. Rates, conditions and reservations

The most famous carrier in Turkey is, of course, Turkish Airlines. Anyone who has ever flown on an airplane has heard about this company. Like other carriers, Turkish Airlines has a number of features, knowledge of which will help when planning a trip with this company's planes.

Turkish Airlines Contacts

The company was founded back in 1933. For a long time it operated flights only within the country; the first international flight, which later became regular, dates back to 1947. This flight took place between Turkey and Greece; the company began to operate long-haul flights only in the late 80s of the last century.

Today it operates regular flights to 108 countries. Of the 155 scheduled flights of Turkish Airlines, 32 flights are domestic. The carrier is based in Istanbul. Turkish Airlines has been part of the global airline alliance Star Alliance since 2008.

The airline operates flights on Boeing and Airbus airliners; in total, there are more than 170 aircraft in the Turkish Airlines fleet.

The air fleet is represented by the safest aircraft of our time - Boeing 777 and 737 and Airbus 310, 320, 330, 340. From 2017 to 2020. It is planned to replenish the company's air fleet with aircraft of the improved Airbus 320 neo model.

Airline code – TK (TK). The company has been repeatedly noted in the SkyTrax rating. The carrier Turkish Airlines received 4 stars in 2007. Since then, the company has been repeatedly nominated and received awards as the best European air carrier. For several years in a row, Turkish Airlines has been recognized as the airline with the best food in business class and economy class. From 2012 to 2015, the carrier was among the top ten global airlines.

Rates, conditions and reservations

Ticket reservations are made both at the box office and remotely, on the airline’s website or ticket sales agencies (in this case, the cost of tickets is usually lower).

Online check-in for a Turkish Airlines flight becomes available one day before departure, and you can check in at the airport no earlier than two hours before the flight.

Important! Check-in for a flight closes on average half an hour before departure.

You can cancel your reservation no later than 12 hours before your flight. In this case, the passenger will be charged a penalty for canceling the reservation. The amount of the fine depends on the flight and ticket price. If a passenger needs to change the data specified when booking a ticket, he should contact the airline's service center. Changing passenger passport details is prohibited, and to change the date or destination you must pay a certain amount, which depends on a number of factors.

Best prices for tours

Main directions

The airline serves more than two hundred routes. Regular flights operate to 108 countries. Popular destinations involve arriving in largest airports countries, here are just a few of them:

• European airports: Berlin, Warsaw, Moscow, Frankfurt, Brussels, Paris, Kyiv, Vienna;
• Asian airports: Beijing, Seoul, Singapore, Tokyo, Dubai, New Delhi, Bangkok;
• Canada and USA: Toronto, New York, Washington;
• African airports: Nairobi, Tunisia, Cairo.

In Moscow, flights of this airline operate from Vnukovo Airport. Flight schedules can be found on the official website.

In 2017, it was planned to expand the routes, but the implementation of plans has been delayed due to the arrival of new aircraft.

Check-in for Turkish Airlines flights

The company's official website has wide functionality; all information is presented in a simple and conveniently structured manner, so booking tickets and checking in for a flight does not cause difficulties. On the airline's website Turkish Airlines Online check-in for a flight in Russian is selected from the menu. To do this, you need to select the Russian-language menu from the drop-down list at the top of the page.

Important! Online check-in is not available for all airports, so please check this information with the help desk before your flight date.

The advantages of online check-in for a flight are obvious:

• no queues;
• saving your own time;
• independent choice of location.

Registration becomes available one day before the flight. This allows you to undergo the procedure at home even if you have to travel to the airport by bus or train. Thus, each passenger will be able to leisurely go through the procedure, book favorite place on the plane and then head to the airport without haste.

• First, you need to go to the website page for online check-in for the carrier’s flight;
• You must enter your ticket number on the page. This is the E-Ticket Number. There you must enter your first and last name (First name and Last name, respectively);
• After entering the requested data, you must click “Continue”;
• After confirming that the entered information is correct, the client will be redirected to another page of the official website to select a flight. On the same page you must indicate your citizenship in the Nationality column. There should not be any difficulties with filling out data for the selected flight, since flights available for check-in are highlighted and accompanied by the phrase “Available to Check-in”;
• As a result, an inscription highlighted in green will appear at the bottom of the data entry form. By checking the appropriate box, the passenger agrees to the check-in rules for the flight. After this, you must confirm the action again by pressing the “Continue” button;
• If all data is entered correctly, the site will redirect to a page for selecting a location. Presented there detailed diagram arrangement of seats in the cabin. By right-clicking on the seat he likes, the passenger will see his last name appear opposite the seat icon;
• Then a proposal to print boarding passes will appear (the inscription “Print”). Please note that after this step it is no longer possible to change the seat, so if the passenger changes his mind, he should select another seat before pressing the “Print” button.

This completes the online registration procedure. Printed sheets will need to be presented at the airport check-in counter.

Hotel accommodation during connections

The company offers free hotel accommodation for long layovers. A passenger of any class can use this service, but there are several conditions:

1. Free hotel accommodation is only available for international flights with a long layover in Istanbul. The service is not provided for connections in other cities;
2. Economy class passengers have the opportunity to use the service free of charge only if the connecting time exceeds 10 hours;
3. For Business Class passengers, the service is provided if the connection in Istanbul takes more than 7 hours;
4. Free accommodation is possible only if the seat is confirmed and is valid only for passengers whose tickets are issued on the Turkish Airlines stock, that is, the first three digits of the corresponding block in the ticket number correspond to the TK number - 235.

Important to remember! It is not possible to book a free hotel check-in service. You can use the service only by contacting a company representative upon arrival at the international terminal.

The service also includes transfer of the passenger from the terminal to the hotel and back. Each passenger who uses the service is provided with free breakfast at the hotel.

Important! Children under 18 years of age flying unaccompanied by adults are not provided with free accommodation during connecting times.

If the connection lasts more than 6 hours, passengers may be offered free sightseeing tour, allowing you to get to know Istanbul. Tours start at 8:30, 9:00, 12:00 and 16:00.

Baggage transportation

What weight of baggage can be carried for free and the cost of excess luggage at TK depends on the class of service and the direction of the flight.

On flights to Europe and Asia, restrictions are imposed on the weight of baggage, but the number of items does not matter. Thus, the weight limit for first class passengers is 60 kg. When purchasing business class tickets, you can carry up to 30 kg of baggage free of charge. For Economy class this value is 23 kg, but for a number of directions this norm has been increased to 30 kg.

For a child under two years of age, the baggage weight limit is 10 kg. You can also transport a baby stroller, but only completely disassembled and provided that the structural parts do not exceed 1150 mm.

Important! The cost of each kilogram of excess baggage is not fixed and depends on the direction of the flight. You need to find out this information directly when purchasing tickets in the desired direction.

For flights to Canada and the USA, the weight standards are different:

• for first class and business class – 32 kg;
• for economy class – 23 kg;
• for a child under two years old – 23 kg.

On TK flights in these directions there are restrictions on the number of items transported and their dimensions. The maximum available number of pieces of luggage for passengers of any class is no more than two pieces. At the same time, in first and business class the dimensions of luggage should not exceed 1580 mm for each item, and economy class passengers must take into account the total size of two pieces of luggage - no more than 2730 mm.

Carry-on baggage is the same in all directions and depends on the class. Business class passengers can carry two items of 8 kg each; for economy class, one piece of hand luggage weighing no more than 8 kg is possible. The size standards allowed for transportation in the cabin are the same for all passengers - no more than 230x400x550 mm.

Important! If a passenger needs additional transportation space hand luggage, it must be reserved when purchasing a ticket.

Meals on airplanes

Turkish Airlines has repeatedly received awards for better food on board. And, as noted by passengers who prefer to travel on this carrier’s planes, these awards are fully deserved, because the food is truly very varied.

According to the airline, food should bring true pleasure, so a lot of attention is paid to this issue. The company offers food for every taste. Here everyone can choose the optimal food - a vegetarian, a raw foodist, and a person with religious dietary restrictions.

On board the aircraft, high-quality metal cutlery is used, and not plastic dishes, as is often practiced, but TK or Turkish Airlines uses standard trays. In addition to main courses, passengers can try desserts and sweets for which Turkey is so famous.

The portions are quite large, so passengers will not remain hungry, regardless of the comfort class.

A special feature of the Turkish airline is also the variety of drinks and the absence of restrictions on their quantity.

Flying with a child

The airline is attentive to young passengers. Children on Turkish Airlines planes can travel either with their parents or accompanied by airline representatives when ordering the appropriate service.

Infants are allowed on the plane once they reach one week of age. However, one adult (parent or guardian) can accompany only one newborn. Children whose birth has passed two days are allowed on board, but only if they have a medical certificate confirming the need to fly for treatment.

When flying with babies, parents may need a bassinet. Bassinets for babies are available, but only by prior arrangement. This should be discussed when purchasing tickets.

Important to remember! When traveling with small children, you must inform them about this at check-in, as in this case the passenger will be provided with one of the most safe places in the cabin.

The airline representative must be informed about the need for special nutrition for a newborn or small child when booking tickets, but no later than one day before departure. As a rule, it is provided on airplanes baby food on request. You should also find out if you can use your own food or formula for feeding, and if there is an option to pre-warm a baby bottle on board.

Children over two years old will not be bored during the flight. The airline offers a range of multimedia entertainment especially for young passengers: children's films and cartoons, music, and exciting educational games. During a long flight, your child will be provided with a blindfold, slippers, a blanket, and a T-shirt to sleep on. To prevent kids from getting bored, coloring books and a set of felt-tip pens are provided on planes.

Airline fleet

The airline's flights are carried out by the following aircraft models of different configurations:

• Airbus 310, 319, 320, 321,330,340;
• Boeing 737, 777.

The airline operates three Airbus A310-300 aircraft. This aircraft is designed for 280 passenger seats. The age of the aircraft is 25-27 years.

The A319-100 model is designed for 150 passenger seats and is used for domestic flights throughout the country. In total, the airline has 14 such aircraft, their age ranges from three to ten years.

IN air park The company also owns 33 Airbus A320-200 aircraft, the passenger capacity of which is designed for 150-180 people, depending on the configuration. The newest aircraft of this model has been in operation for about 5 years, the oldest – 12 years.

43 Airbus airliner The A321-200 is designed to carry 185-200 passengers, depending on the number of classes. The newest aircraft of this model has been flying for just over a year; the maximum age of the “oldest” Airbus A321-200 aircraft in the Turkish airline is 8 years.

16 A330-200 aircraft carry 150 to 180 passengers daily. The age of these aircraft at the disposal of Turkish Airlines ranges from 6 to 12 years.

The A330-300 and A340-300 are designed for a maximum of 440 passengers, if there is only one comfort class in the cabin. The A330-300 model is represented by 18 aircraft, each of which is just over four years old.

The company has six A340-300 aircraft, whose age ranges from 15 to 22 years.

Transportation is also carried out by Boeing aircraft. In total, the company uses 4 types of these airliners:

• 18 777-300 aircraft;
• 10 aircraft 737-900;
• 68 737-800 aircraft;
• 3 aircraft 737-700.

The newest aircraft at the company's disposal are the Boeing 777-300 (in operation from 1 to 8 years) and the 737-900 airliner (the oldest aircraft is no more than four years old).

Judging by the number of airliners, the carrier prefers the Boeing 737-800. The newest aircraft of this model was purchased by the company last year, and the oldest aircraft is 17 years old.

Also, starting in 2017, deliveries of a new model of the Airbus A321 neo aircraft are expected, and next year the company expects to replenish the fleet with the Boeing 737 MAX 8 model.

Base airport

The airline’s “headquarters” is the largest and most famous airport in Turkey – Ataturk. It is located on the shore Sea of ​​Marmara and is 24 km away from Istanbul.

In terms of the number of passengers using air travel services, Ataturk Airport ranks third in Europe. The airport has a developed infrastructure. On its territory there are two terminals and own hotel. The first terminal is intended for domestic flights within the country, and the second for international flights. A spacious underground passage serves to connect the terminals.

8 The airport is one of the largest in Europe in terms of the number of passengers served

Good transport links make it easy to get from the airport to various parts of the city by metro or buses.

Important! In June 2016, a large-scale terrorist attack occurred at the airport, as a result of which more than two hundred people were injured and 41 people died.

Bonuses and discounts

The company’s bonus program is called “Miles&Smiles” and involves the accumulation bonus miles for each flight made with Turkish Airlines.

Anyone can become a participant in the program, including children over two years old. To do this, you need to fill out a form on the carrier’s website, or ask for a form at the check-in counter or in the cabin during the flight.

Bonus miles are awarded when flying on flights of the company and its partners. Car rental companies and a number of hotels also participate in the program.

The loyalty program includes four levels that provide passengers with different bonuses and privileges:

• classic level;
• “classic plus” level;
• elite;
• Elite Plus level.

The classic level allows you to choose a menu to your liking, check in for your flight online and receive discounts when renting cars from airline partners, while the elite plus level provides free 25 kg of excess baggage, special conditions booking tickets and the possibility of staying in elite lounges.

Bonus miles are accumulated on every flight. They can be spent on increasing your level in the loyalty program or purchasing tickets. Detailed conditions, bonuses and privileges of a participant in the Miles&Smiles program can be found on the airline’s website.

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The airline enjoys well-deserved popularity and is growing rapidly. Turkish Airlines practices a special approach, so every passenger, regardless of the cost of his ticket, will feel comfortable when flying with this carrier.

How to buy a plane ticket without leaving home?

Indicate the route, travel date and number of passengers in the required fields. The system will select the option from the hundreds of airlines.

From the list, select the flight that suits you.

Enter your personal information - it is required to issue tickets. Tutu.ru transmits them only via a secure channel.

Pay for tickets with a bank card.

What does an e-ticket look like and where can I get it?

After paying on the website, a new entry will appear in the airline’s database - this is your electronic ticket.

Now all information about the flight will be stored by the carrier airline.

Modern air tickets are not issued in paper form.

You can see, print and take with you to the airport not the ticket itself, but the itinerary receipt. It has a number electronic ticket and all information about your flight.

Tutu.ru sends an itinerary receipt by email. We recommend to print it and take it with you to the airport.

It may be useful for passport control abroad, although you will only need your passport to board the plane.

How to return an e-ticket?

Ticket refund rules are determined by the airline. Usually than cheaper ticket, the less money you can get back.

To return the ticket as soon as possible contact with the operator.

To do this, you need to respond to the letter that you will receive after ordering tickets on the Tutu.ru website.

Please indicate “Ticket Return” in the subject line and briefly describe your situation. Our specialists will contact you.

The letter you receive after ordering will contain contacts of the partner agency through which the ticket was issued. You can contact him directly.

Here are some tips to help make your trip comfortable.

To smoke or not to smoke. That is the question.
In fact, there is no question. The main thing is, when ordering, do not forget to inform the dispatcher that you need a “smoking” car. In this case, the driver who took your order does not have the right to refuse you smoking in the car.

Exactly the same rule applies to non-smoking passengers. If you prefer the driver not to smoke in front of you, please include a “no smoking” note. If you need a car that has never been smoked in, make a note “non-smoking interior.”

She is so small and doesn't bite at all.
If you are planning to transport a pet, be sure to inform the dispatcher about this. In this case, the driver of the arriving taxi will not refuse to transport you because, for example, he has an allergy to wool.

Something is somehow not in the right direction...
If you have any wishes regarding the route, be sure to inform the driver about them before starting the trip. The driver must follow your instructions.
The driver may ask you to show the optimal entrance to your home. This should not be considered unprofessional. In the new buildings of modern neighborhoods and in the labyrinthine streets of old Moscow, your answer will help save you time.

Where is this street, where is this house...
The most common mistake when ordering is to confuse the structure and body. For example, st. Bubzega 3 building 2 for navigators is absolutely not the same as st. Bubzega 3 building 2. If there are difficulties in finding your entrance (for example, it is the only one located at the end of the house), it is worth mentioning this. In this case, the waiting time for a taxi can be significantly reduced.

He flew away…
When transferring to airports, remember - it is advisable to arrive at the Airport 2 hours before boarding for local ones and 3 hours for international flights. For example, departure at 7:00, landing at 6:30. Therefore, it is advisable to arrive at the airport by 4:30.