Additional services. Rules for issuing an Aeroexpress ticket. Is it possible to return an Aeroexpress ticket?

) - from Paveletsky station (diagram), to Sheremetyevo airport (diagram) - from Belorussky (diagram) and Savelovsky stations and to the city of Lobnya - from Savelovsky station.

2. How long does it take to get to the airport by high-speed train?
Travel time on high-speed comfortable Aeroexpress trains to Vnukovo and Sheremetyevo airports is 35 minutes, to Domodedovo airport - 40-45 minutes.

3. Where can I find out the schedule?

• On the website www.site in the “Aeroexpress” section
• on the Aeroexpress website www.aeroexpress.ru
• by phone hotline: 8-800-700-33-77 (calls within Russia are free)
• sending to number 3115 special short SMS message in Russian or Latin letters:
  • "Moscow ( Kyiv railway station) - Vnukovo": " ae in" or " ae v";
  • "Moscow ( Paveletsky railway station) - Domodedovo": " ae d" or " ae d";
  • "Moscow (Belorussky Station) - Sheremetyevo": " ae sh" or " ae s".

To receive an SMS with the express train schedule at a specific time (for example, in Vnukovo at 7:00 am), you must send a request like: " ae at 07:00" or " ae v 07:00".
The cost of the SMS service is determined according to the tariff plan of your operator mobile communications.

4. How much does a ticket cost?

1. The fare for one adult passenger in a general class carriage is 470 rubles.
2. The fare for one adult passenger in a business class carriage is 1000 rubles.
3. For children under 5 years of age, travel is free.

5. What classes of carriages are available on Aeroexpress?

• General class carriage - an electronic ticket gives the right to travel in any general (economy) class carriage. The passenger is not assigned a seat; he takes any available seat. The ticket is valid until 23:59 on the day following the travel date indicated on the ticket.
• Business class carriage - there are 24-26 seats in the carriage; soft drinks, newspapers, luggage racks and clothes hangers are provided free of charge. A ticket for business class carriages guarantees seat with a number that is issued for a specific date and time of departure.

6. What is an electronic ticket for Aeroexpress

• Possibility of purchasing tickets in advance and without commission
• Booking and paying for tickets on the website
• An electronic ticket for a regular carriage is valid until the end of the next day from the specified departure date.

You will receive an electronic ticket to the e-mail specified when ordering or via SMS to your phone.

When choosing a version for mobile devices, make sure in advance that your phone can play it correctly. For this:

• Make sure that the GPRS data service is connected and configured
• Follow this link located in the SMS message with payment results

The opened page should display an electronic ticket with a barcode image. If the barcode is not reproduced, print the e-ticket on paper. Tickets without a barcode image cannot be checked.

Attention: be sure to print your e-ticket before your trip and keep it until the end of your trip or save the SMS notification in your mobile phone!

7. What is the validity period of an electronic ticket for Aeroexpress?

• General (economy) class - the ticket is valid until 23:59 of the day following the travel date indicated on the ticket.
• business class - the ticket is valid only for the flight (according to the date and time of departure) indicated on the ticket. If a passenger with an electronic ticket for Aeroexpress business class is late or in the event of an earlier visit, the passenger can travel in any general class carriage until 23:59 on the travel date indicated on the ticket.

8. How to pay for tickets?

• cash in one of our offices .
• in cash through Euroset and Svyaznoy.
• Yandex.Money.
• WebMoney wallet.
• Bank transaction(tickets are issued after the money is credited to the account).
• credit card in offices (credit cards Visa, Mastercard, American Express are accepted).
• by credit card online. We accept payments remotely through the electronic payment system: VISA, MasterCard/EuroCard.

9. Is it possible to return a ticket?
Pre-issued tickets cannot be returned or reissued.

10. Is it indicated in train ticket seat number?
Tickets are sold without seat numbering (with the exception of tickets for business class carriages), so we recommend that passengers arrive at the point of departure 10 - 15 minutes before the train departs and plan the travel time with a small margin.
Since February 2010, Aeroexpress trains began running business class cars between Moscow and Sheremetyevo Airport, which are more different from regular ones. high level comfort and availability additional services. In such a carriage, unlike a regular one, passengers are provided with a guaranteed seat.

11. How to get through the turnstiles at the airport?
When departing from Moscow to the airport, the passenger presents an electronic ticket to the traveling ticket cashiers along the route. ticket (printed or with mobile phone) for re-issuance to a travel ticket with a barcode, which will allow you to subsequently pass through the turnstiles at the airport. If a passenger is traveling from the airport to Moscow, then entry is carried out through the gate at the turnstile system point upon presentation of an electronic ticket to security personnel.

This may be helpful. How long does it take to get to the airport by high-speed train? Where can I find the schedule? How much does the ticket cost? What classes of carriages are there on Aeroexpress? What is the validity period of an electronic ticket for Aeroexpress? Rules for registration at Aeroexpress terminals and their location diagrams. We talk about all this.

(The information was taken from the website pososhok.ru, where you can also purchase tickets for Aeroexpress. Certain information or conditions, for example regarding payment methods, may differ in other companies, most often slightly).

1. Which airports do Aeroexpress trains run to?
To the airport Vnukovo - from Kievsky railway station,
to the airport Domodedovo - from Paveletsky station,
to the airport Sheremetyevo - from Belorussky railway station.

2. How long does it take to get to the airport by Aeroexpress?
Travel time is 35 minutes, to Domodedovo airport - 40-45 minutes.

3. Where can I find out the schedule?
On the website www.pososhok.ru in the “Aeroexpress” section
on the Aeroexpress website www.aeroexpress.ru
by calling the Pososhok hotline: 8-800-700-33-77 (calls within Russia are free)
by sending a special short SMS message in Russian or Latin letters to number 3115:
.“Moscow (Kyiv Station) - Vnukovo”: “ae v” or “ae v”;
.“Moscow (Paveletsky station) - Domodedovo”: “ae d” or “ae d”;
"Moscow (Belorussky Station) - Sheremetyevo": "ae sh" or "ae s".
To receive an SMS with the express train schedule at a specific time (for example, to Vnukovo at 7:00 am), you must send a request of the form: “ae at 07:00” or “ae v 07:00”.
The cost of the SMS service is determined according to the tariff plan of your mobile operator.

4. How much does a ticket cost?
The fare for one adult passenger in a general class carriage is 320 rubles; in a business class carriage - 550 rubles. For children under 5 years of age, travel is free.

5. What is the difference between a general class carriage and a business class carriage?
A general class carriage is a carriage where passengers are not assigned a seat. A ticket for this carriage is valid until 23:59 on the day following the date indicated on the ticket.
Business class carriage - there are 24-26 seats in the carriage; soft drinks, newspapers, luggage racks and clothes hangers are provided free of charge. A ticket for business class carriages guarantees a seat with a number, which is issued for a specific date and time of departure.

6. What is an electronic ticket for Aeroexpress:
- Possibility of purchasing a ticket in advance and without commission
- Booking and paying for tickets on the website Pososhok.ru

You will receive an electronic ticket to the e-mail specified when ordering or via SMS to your phone.

Example of an electronic ticket sent by e-mail:

When choosing a version for mobile devices, make sure in advance that your phone can play it correctly. For this:
- Make sure that the GPRS data service is connected and configured
- Follow the link in the SMS message with the payment results
The opened page should display an electronic ticket with a barcode image. If the barcode is not reproduced, print the e-ticket on paper. Tickets without a barcode image cannot be checked.

Be sure to print your e-ticket before your trip and keep it until the end of your trip or save the SMS notification on your mobile phone.

7. What is the validity period of an electronic ticket for Aeroexpress?
- Economy class - the ticket is valid until 23:59 on the day following the travel date indicated on the ticket.
- Business class - the ticket is valid only for the flight (according to the date and time of departure) indicated on the ticket. If a passenger with an electronic ticket for Aeroexpress business class is late or in the event of an earlier visit, the passenger can travel in any general class carriage until 23:59 on the travel date indicated on the ticket.

8. How to pay for tickets?
- By bank card online
- Yandex.Money
- "WebMoney" wallet
- By bank card in the office
- Bank transaction
- cash through Euroset
- in cash via "Cyberplat"
- cash through the cash desk in Svyaznoy stores
- cash through the cash desk in MTS stores
- in cash through the Eleksnet terminal
- cash via Qiwi wallet or terminal
- in cash at one of our offices

9. Is it possible to return a ticket?
Pre-issued tickets cannot be returned or reissued.

10. Is the seat number indicated on the ticket?
Tickets are sold without seat numbering (with the exception of tickets for business class carriages), so we recommend that passengers arrive at the point of departure 10 - 15 minutes before the train departs and plan the travel time with a small margin.
Since February 2010, Aeroexpress trains began running business class carriages between Moscow and Sheremetyevo Airport, which differ from regular ones in a higher level of comfort and the availability of additional services. In such a carriage, unlike a regular one, passengers are provided with a guaranteed seat.

11. How to get through the turnstiles at the airport?
When departing from Moscow to the airport, the passenger presents an electronic ticket (printed or from a mobile phone) to the traveling ticket cashiers along the route for conversion to a travel ticket with a bar code, which will allow further passage through the turnstiles at the airport. If a passenger is traveling from the airport to Moscow, then entry is carried out through the gate at the turnstile system point upon presentation of an electronic ticket to security personnel.

To Sheremetyevo Airport:

Aeroexpress tickets to Sheremetyevo can be purchased at the Aeroexpress railway terminal building at the Belorussky railway station (Belorusskaya metro station). Entrance to the terminal is through entrances No. 3 and No. 4 of the station. You must purchase a ticket at the selected fare at the terminal. If necessary, you can register for domestic flight and check in your luggage. Travel time to the airport will be 35 minutes. The electric train arrives at the platform of the Aeroexpress railway terminal, located near Sheremetyevo-F. To get to Sheremetyevo-B and C, you should use the free bus. The stop is located on the ground floor at the entrance to the terminal. Travel time will be 20 minutes.

To Moscow (to Belorussky Station):

A free bus runs from Sheremetyevo-B and C terminals to the Aeroexpress railway terminal. The bus stop is located at the exit from the Sheremetyevo-B arrival hall, on the left, on the station square. Travel time will be 20 minutes. From Sheremetyevo-F terminal You can walk along the above-ground pedestrian gallery (7 minutes) to the Aeroexpress railway terminal building, which is located on the airport forecourt. The pedestrian gallery is located at the level of the Sheremetyevo-F departure hall. The express arrives in Moscow at Belorussky Station. Travel time will be 35 minutes.

Fare:

Full cost – 400 rubles. 00 kop. Children under 5 years old – Free Children from 5 to 7 years old – 130 rub. 00 kop. “Family” tariff: Two adults + children (up to 3 children) under the age of 14 years – 810 rub. 00 kop. Round-trip fare – 800 rubles. 00 kop.

The process of obtaining monetary compensation for a returned receipt transport company Aeroexpress takes place in several stages. The company has fairly straightforward rules and strict restrictions in this regard.

According to the Decree of the Government of the Russian Federation dated March 2, 2005 N111 and paragraph 15 therein (hereinafter referred to as the Rules), the passenger has the right to compensation in the amount of the full cost of the only case : an unexpected interruption in train traffic for more than one hour in the manner prescribed by the basic rules for the transportation of passengers, baggage, cargo baggage. In any other cases, compensation for funds for a one-time trip on a suburban train is not made.

The exception is (travel receipt paid through the official websites of Aeroexpress, or mobile applications and websites of partner carriers). If you are unable to use the purchased electronic receipt, you have the legal right to change the details of this document once.

Return of an electronic ticket

To receive compensation for an electronic travel receipt, you will need to make changes to your travel parameters. The required actions are carried out through your personal account on the website or in the mobile application:

• application for mobile phones.

This service is publicly available only to previously registered users. If you are not authorized or do not remember your password and login, please contact the specified Aeroexpress customer support number: 8-800-700-33-77.

To cancel a ticket, follow these steps:

1. In the column personal account called "My ticket" select the required reservation.
2. Next, click the “Cancellation Request” button.
3. Accept the agreement with the amount offered for the ticket.
4. Get cash in the same way you previously paid for your train ticket. The money will be transferred within 5-10 business days.

It is necessary to take into account factors that influence the amount that the passenger will receive after implementing the above points. The actual cost of travel is subject to deduction:

• commissions. The client pays for the service provided for him to cancel the electronic ticket;
• bank interest for purchasing a ticket.

Return deadlines

Changes made to the details of an electronic travel document for the Standard and Round-trip fare, which the user purchased on the Aeroexpress website or mobile application, are credited to the client if the departure date indicated on the ticket has not expired. Derogation from this paragraph is possible only if the buyer pays for his ticket on the day of departure.

For those departing in a business class carriage, the time frame is slightly expanded. The deadline for passengers to make changes to their electronic receipt is set at 30 minutes before train departure. The Aeroexpress departure time is always indicated on the ticket.

You are allowed to purchase up to five receipts at one time at one rate. By making travel changes to one ticket, you will automatically change the details of all other tickets from the general order.

Features of return and transfer of funds

All originals travel tickets and receipts for various fees remain with the transport company and become the basis for a refund in all cases of compensation for unused or partially used travel documents.

For getting reference information regarding returns electronic tickets for Aeroexpress electric trains, and if you encounter any difficulties with the return, please call the transport company: 8-800-700-33-77 or contact the support service using the form feedback.

A refund for an unused travel receipt purchased by bank transfer or using a payment card is made to the bank account of a legal or individual who paid for the travel document.

Refund of a ticket when purchased on partner sites

The process of monetary compensation when purchasing a ticket on partner websites is possible after the passenger fills out and submits a written application.