You will need

• - telephone;
• - passport;
• - birth certificates of children (if available);
• - documents confirming benefits (if any);
• - money to redeem booked tickets.

Instructions

Call your city's railroad agency or, if there isn't one where you live, the nearest one that does. You can find agency phone numbers on the Internet, telephone directories, or in the information desk of your railway department. .

Tell the operator when you would like, from where and where, what (or at the time you prefer to depart), the number of passengers, requirements for the type of car (CB, compartment, general, seated) and seats (upper, lower, side or not in reserved seat, not near the toilet), available benefits.

Based on availability, you will be offered possible options. Choose the most suitable one, dictate the passenger data (last name, first name and patronymic of each, passport numbers of adult passengers, birth certificates and documents confirming benefits, age of children, as this often affects the ticket price).

Agree with the operator on the redemption method tickets. If we are talking about courier delivery, it is only possible if you are in the same location as the transagency. You can usually buy a ticket at strictly designated ticket offices, but the queues at them are usually shorter than at regular ones. If you buy a ticket at the box office, please note that it is better to do this no later than an hour before departure trains.

note

You can book a train ticket by phone from 1 to 45 days before the train departs.

This opportunity is only available for tickets on domestic and interstate (within the CIS and Baltic) routes. International tickets can only be booked or purchased by visiting the ticket office in person.

There is an additional service fee for booking a ticket by phone. For example, in Moscow it is 300 rubles for each place. Delivery to the specified address will cost 600 rubles for each ticket.

With the advent of the Internet, many purchases can be made online. For example, you can buy yourself a train ticket without even leaving your home. To do this, you just need to go to the website electronic registration.

Benefits of electronic registration

You can travel on many trains in Russia, Ukraine and other CIS countries without old paper tickets. To do this, just buy a ticket online and register electronically on the website. When boarding the train, passengers will not be required to present the original letterhead paper ticket. All that is needed for electronic registration is a passport (or any other document through which the purchase was made) and a printed one (or its image on a mobile device). This is necessary so that the conductor reads the barcode by the scanner.

An electronic ticket has a number of advantages - you no longer need to go to the station to buy a ticket, you don’t need to stand in lines at the ticket office, etc. This is especially true when there are few tickets left for the desired flight - you can buy one of the remaining tickets in just a couple of minutes.

Electronic registration

Electronic registration (ER) is completed with literally one click of the mouse. You can get an ER for almost any Russian trains who travel within the country. It also doesn't matter whether you board at the intermediate station or at the starting station.

If, when purchasing a ticket on the website, the “ER” icon is displayed next to the flight, this means that this flight Electronic registration is possible. After issuing and paying for the ticket, a letter with a boarding pass and e-ticket number is sent to the email address that was specified during registration. This coupon must be printed or photographed on your phone.

Also, when issuing an electronic ticket, you need to know some nuances. For example, you can go through the ER or refuse it at any convenient time, but no later than 60 minutes before the train departs from its starting station. If ER is no longer available, you still have time to buy a paper ticket.

If you need to take luggage with you, then you will not be able to go through the ER, since luggage transportation is processed only if you present a paper ticket. If a passenger missed the train and had an electronic ticket, then the money will not be returned in this case.

If an electronic ticket has already been purchased, and then there is no longer a need to travel by train, then the ticket can be returned. You can do this on the website through your personal account or by following the link intended for returning a ticket from the letter that was received after paying for the ticket.

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Related article

Tip 3: How and where to buy an electronic Russian Railways train ticket

Russian Railways in our country, as is known, is a monopolist in terms of rail transportation of the population. Perhaps this company deserves some criticism in terms of the quality of passenger service. But she still tries to keep up with the times. For example, relatively recently, Russian Railways customers got the opportunity to purchase train tickets, including long distance, through the Internet. And therefore, the question of how to buy an electronic ticket is of interest to many citizens of the Russian Federation today.

The convenience of this method of purchasing a travel document is as follows:

• the ability to make a purchase without leaving home;
• the ability to choose the most convenient location.

A person who decides to purchase train tickets in this way will not have to go to the station or to the nearest ticket office with documents and money, or stand in a long line (for which Russian Railways is, of course, “famous”). Also, when buying a ticket online, the future passenger has the opportunity to choose a seat:

• in a more comfortable carriage (with a dry closet and air conditioning, not the old type, with the ability to transport animals, etc.);
• in the most suitable place in the carriage.

The last point will be most relevant for people traveling in groups. When purchasing online, they can choose nearby locations. Also, some seats in Russian Railways cars are more expensive, and some are cheaper. Therefore, you can make a choice based on your financial capabilities.

So how and where to buy an electronic train ticket?

The easiest and most reliable way to make such a purchase is on the official website of Russian Railways. The procedure in this case will first be as follows:

• go to the Russian Railways website, register and log in;
• enter the name of the point of departure into the “From” form (the form itself will give a hint after entering the first letters);
• enter the name of the destination in the “Where” form;
• select the departure date.

How to buy the actual e-ticket? To do this, simply click on the “Buy” button. After some time, the form will display suitable routes. If there are no trains on the selected date, we go back and try other nearby dates. Labeling desired route. In the route line on the right, click “Coupe” or “Reserve Cart”. Next, in the window that opens, select the number of the car you like using a marker. It is on this page that you can get information (in the form of icons) about the presence or absence of a dry closet and air conditioning in the carriage.

As soon as the marker is placed, a diagram of the carriage will open indicating the seat numbers. Let's see if there are any available and suitable ones. If not, choose another carriage. Click the “Proceed to entering data and selecting seats” button. After this, a form for entering passport data will open. You need to fill it out as carefully as possible. The form on the Russian Railways website, unfortunately, is not very convenient. If you wish, you can also insure yourself against accidents here by checking the appropriate boxes. But this is not necessary.

Next, at the very bottom, you will need to click on the places you like, and then on the “Reserve” button. If you did everything correctly, the ticket will be assigned to you for a few minutes. During this time, you must have time to pay for it using a bank card or electronic wallet - right here, on the Russian Railways website, in the usual way for the Internet. After this, the purchased ticket will appear in your personal account in the “Orders” section on the right.

How to take the train

Thus, it is clear how to buy an electronic ticket for a Russian Railways train. But how to use it? At most train stations, Russian Railways has provided the possibility of electronic check-in upon boarding. At such stations, the passenger does not need to perform any additional actions after purchasing a ticket. All that is required from him to board is to show the conductor on his smartphone a ticket from personal account and passport.

If electronic registration at the station is not provided or there is simply no smartphone or tablet, the electronic ticket will have to be printed on a printer. You can also arrive at the station early, taking into account the possible queue, and do the same through the cashier, telling him the payment transaction number (starting with 8) or through a special terminal. In this case, the conductor is presented with a printed ticket and passport upon boarding.

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We are pleased to announce that we are launching a new service in test mode - train ticket reservation.

Usually, when paying online, you have 15 minutes to decide whether to buy a train ticket. There is no way to book seats on trains in advance and then adjust your plans. This is especially inconvenient in the summer, when all tickets are sold out as soon as they go on sale 45-60 days before the train departs. In addition, dynamic pricing is now practiced: the closer to the departure date you buy a ticket, the more expensive it is. We want our clients to be able to order a ticket even when they are unable to pay for it immediately.

Reserving tickets allows you to defer payment for up to 3 days(depending on departure time). By purchasing a ticket for all trains marked with a special icon, you can take advantage of this opportunity. You will only need to decide how you plan to pay for the ticket in the future - by bank card, electronic money or cash. You can read more about available payment methods.

How to apply

1. You choose which ticket you want to buy. Train, carriage, location.
2. Enter the passenger's details (full name, date and place of birth, document number for which the ticket is issued).
3. Check the “Reserve ticket” box and select a payment method.
4. Provide information to receive your order (phone, e-mail).
5. Our operator may call you back within half an hour to confirm your reservation.

What is the price

Reservation is a paid service. An additional 200 rubles will be included in the bill. If your plans change, you don't have to buy your ticket - you won't have to pay anything.

Temporary restrictions

This is a completely new service for Russia, so for now it is working in test mode:

• Ticket reservations are possible from 10 a.m. to 7 p.m. Moscow time;
• The service is available for trains traveling only within Russia;
• When a ticket is delivered by courier, reservations are not possible.

At the end of the trial period, we will remove restrictions and you will be able to reserve tickets whenever it suits you.

Why is it necessary? reservation train tickets through the Internet? Of course, it’s much more convenient to just make an instant purchase travel tickets on the train in the right direction.

However, there are times in life when a passenger has not decided on the need for a trip or a specific date. That’s when a service such as booking train tickets through the World Wide Web will come to the rescue.

Booking methods

It is perhaps difficult nowadays to find a person who likes to wait in line. But buying train tickets is almost always associated with in bursts at railway ticket offices at any time of the year.

In many countries, thanks to the development of the Internet, it has long been possible to book and buy a train ticket without leaving your home or office.

This service is very popular among business people who do not accept the loss of time for such useless standing in line, when 24 hours of the day are sorely lacking in our hectic age. And for an ordinary housewife living on the other side of town from railway station, you hardly want to lose half a day to buy tickets for your planned trip. With the ability to book from home, this can be done in just a few minutes. To do this you need:

• Availability phone or Internet with suitable equipment (computer, smartphone, tablet, etc.);
• Choose departure station;
• Choose arrival station;
• Decide on date of travel.

Using booking, you can pre-order, that is, reserve, seats in the desired direction. Booking does not oblige make payment instantly.

There are several ways to book train tickets.

Through the Internet

This is one of the fastest and available ways. Using a search engine, you can easily find sites on the Internet that provide ticket booking services. You will only need to enter the following in the proposed order form: data:

1. Personal data the intended passenger;
2. Itinerary;
3. Train number;
4. departure date;
5. Selecting a location.

The order is confirmed via email. Making such a reservation takes about 15 minutes on average.

By phone

This method is also simple and has few differences from the previous one. If in the first method you “communicated” with computer equipment, then here communication occurs with operator. You will need to provide him with the same information as when booking online.

This method has an undeniable bonus– the opportunity to consult with the operator. In a personal conversation, you still have the opportunity to ask a question and take advantage of the operator’s greater knowledge when choosing the right ticket.

How and where to get it?

Your booked ticket can be collected from any railway ticket office Russian Federation. To get a ticket at the box office you need to have:

• Passport;
• Order form;

And also, if the ticket has not been paid for, you will need money to pay the cost of the ticket and the station fee, which depends on the price of the ticket.

Instead of a passport A citizen of the Russian Federation may present the following documents to redeem a railway ticket:

1. Birth certificate(for children);
2. Seaman's passport;
3. Military ID;
4. Foreign passport(for foreign citizens).

A reserved travel document can be purchased not only at the ticket office. For example, by ordering courier delivery. However, with such a service you need to be prepared for additional costs.

You can print an already paid ticket yourself at special terminals, which are installed in the halls of stations major cities.

Payment options

Payment can be made as follows: cash, and by non-cash payments, bank card such as Maestro, Visa, MasterCard, Visa Electron. On sites that provide services for selling train tickets, most use various payment systems: Yandex Money, WebMoney, Qiwi, PayPal.

Booking a train ticket is one of the most convenient options, which will allow you not to worry that when the time comes to go on your trip, tickets will no longer be available.

This is especially true for popular destinations and peak seasons. Train tickets go on sale 60 days before the travel date for routes to non-CIS countries and 45 days before the travel date for other routes.

Ticket reservations – this is a pre-order. You order by choosing a date, train, seat on the train, and then redeem the selected ticket by any of the available methods.

This is convenient and does not require special time and financial costs; most major ticket booking and sales services charge small commission for their services, making life much easier for travelers.

Booking options

There are several easy ways to book a train ticket:

Ticket redemption

This can be done within strictly limited period, his should be clarified in the service you used.

A simple option is to issue e-ticket. He is accepted not throughout Russia, but if such an opportunity exists, this is the most convenient way, which does not require personal presence and, as a bonus, exemption from the need to pay a fee for issuing a paper ticket. All you need to board the train is a passport.

You can also order courier delivery or pick up your ticket at one of the sales offices.

There are several payment methods. Many sites offer almost all possible options for paying for a ticket: from Webmoney and Yandex money title units to payment plastic card or in cash upon receipt of the ticket. Choose the option that suits you.

Required documents

In order to redeem and book a ticket, you will need passport. In addition to this, there are several other documents that are used to sell train tickets: an international passport of a citizen of the Russian Federation, a birth certificate, a sailor’s passport, a military ID, a foreign identification document for foreign citizens.

An excellent option for a holiday are countries with a simplified or visa-free system. in our article

How to book plane tickets quickly and easily. about the simplest and most mobile way.

How to return a ticket if no longer needed

There are situations when a trip is suddenly cancelled, and you need to return your ticket without losing money. Return the ticket, regardless of its form, available at any Russian Railways ticket office. In this case, you should have with you the document with which you issued the ticket.

If it is an electronic ticket, nothing else is required. If you bought a ticket on a paper form, you must present it; the fee for returning a ticket on a paper form is 150 rubles.

The most important question if you need to return a ticket is: how much money can you get back. It depends on how much time is left before the trip and the destination.

• 1)Full price You can get a ticket if you return the ticket more than 8 hours before the train departure for trips within Russia and more than 24 hours for long-distance trains.
• 2)Full price travel and half the cost of a reserved seat - when returning a ticket within Russia from 8 to 2 hours before departure and a ticket for long distances - 24-6 hours. The cost of a reserved seat is slightly less than half the full cost of the ticket.
• 3)Only fare– if the ticket is returned in less than 2 hours for tickets within Russia and 6 hours for long-distance routes.

It should be added that commissions and service fees are not refundable in any case, so it is impossible to get all the money spent.

When purchasing a train ticket, remember that for popular destinations it is required book and buy in advance, For some routes during the peak season, tickets are sold out several days after sales open.

There are certain days throughout the year when the usual number of trains to transport passengers is not enough and there is a shortage of tickets. These are the days before New Year holidays(December 26-30), pre-holidays before February 23 and March 8, May holidays, June 12, November 4. Also good tickets(especially return) it is quite difficult to buy trains to resort destinations from May to August. JSC Russian Railways is aware of this situation and is adding additional trains. Everyone is also well aware that ticket sales begin 90 days in advance. However, even these measures often do not make it possible to buy normal tickets.

The fact is that exactly 90 days in advance, at eight o’clock in the morning, ticket sales open. Thousands of passengers line up at ticket offices and order tickets online. Naturally, someone in such a queue is first, and someone is not. This also applies to ordering tickets via the Internet, since operators cannot call dozens of passengers simultaneously at eight in the morning when sales begin.

However, now site visitors have the opportunity to solve the long-standing problem of ticket shortages during the holidays!

How to buy good tickets using the site

Please note the purchase option electronic tickets. The difference between them and regular ones is that you pay for them immediately, without leaving your computer, and you can get them at any ticket office right before the train departs. An unobvious consequence of the emergence of the ability to order electronic tickets was the emergence of the ability to buy tickets exactly at 8.00, i.e. at the time of opening of sales. Now you don’t need to wait for your turn (whether it’s the line at the station ticket office or the operator’s call) - you just need to prepare in advance and buy good tickets at eight o’clock in the morning.

Procedure for purchasing electronic tickets

1. Be prepared to pay for tickets in advance

Ordered electronic tickets will need to be paid immediately by bank cards or online money. If you do not make payment immediately, the reservation will be canceled and your good tickets will go to others. Therefore, make sure in advance that you have either Internet money (Webmoney, Yandex-money) or a bank card issued by a Russian bank. If you have neither one nor the other, you can proceed as follows. Internet money can be bought in many places where Webmoney and Yandex-money replenishment cards are sold. The list of these places is indicated on the websites of payment systems. If you want to get a card, contact the bank. The card is usually issued no earlier than two weeks after submitting the application. Some tickets can be paid in cash at Euroset or through instant payment terminals.

2. Practice ordering electronic tickets in advance

In order not to waste precious time on an important day, try working with the page http://site/kupit_elektronnye_bilety (where electronic tickets are sold) in advance. Find the train you need there, see how the order is placed, how seats are selected, and what data will be required from you. Read background information so as not to waste time on this on the day of purchase. You can even book any tickets - if you do not pay for them, the reservation will be automatically canceled after some time.

If you are going to pay for tickets with a bank card, read detailed instructions about how to do it. And it would be very advisable to authorize the card in advance and receive a payment password if you don’t already have one. To do this, select any tickets, enter your card details and go to step 9 of the instructions. And in step 9, instead of clicking the “continue” button and thereby buying unnecessary training tickets, click the “return” button. In this case, the order will be canceled, the money for the tickets will not be debited from you, and the card will already be activated. And on the desired day you will not have to go through the authorization procedure - just enter the recorded payment password and that’s it.

3. Buy the tickets you need at 8.00

On the billing day, 90 days before the train departure date (you can determine it here), at 8.00 am, go to the page for purchasing electronic train tickets and issue them. Once your tickets are booked, read the payment instructions carefully (you may even want to print the page to make it easier). And pay for the tickets. They need to be paid as soon as possible, i.e. immediately - otherwise the reservation will be canceled and you will not receive tickets. After payment, be sure to write down your order number - you will receive travel documents using it.

4. Complete electronic registration

When purchasing tickets, please indicate that you would like to register electronically. In this case, you will not need to receive tickets. You can board the train simply by showing your passport to the conductor.

5. Or get tickets at the station

Electronic tickets are issued at the station at any ticket office upon presentation of the order number (see clause 3) and the passport of the passenger receiving the tickets. You can get tickets in advance (at least on the day of purchase), or right before the train departs. Just factor into your plan the time to receive tickets - there may be a queue at the box office. The cashier will give you regular tickets, which are no different from those that you are used to seeing when ordering them in the usual way. You can also print tickets yourself at ticket printing terminals. But there may be a short queue for them.